Thank you for shopping at Gripstars. We value your satisfaction and want to ensure that you have a seamless shopping experience with us. We understand that sometimes a return or refund may be necessary, and we are here to assist you with that process.
1.1 Eligibility for Returns
To be eligible for a return, the item(s) you purchased must be unused, in the same condition as when you received them, and in the original packaging. Additionally, the return must be initiated within 30 days from the date of delivery.
1.2 Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at our contact-page here: https://gripstars.com/pages/contact to request a Return Merchandise Authorization (RMA) number.
- Affix the prepaid return label to the package, making sure it covers the original address label.
- Carefully package the item(s) to be returned, ensuring they are securely protected during transit.
- Ship the package to the address provided by our customer support team.
Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow for a reasonable processing time for the refund to be reflected in your account, depending on your payment provider's policies.
Please note that any item that is damaged or shows signs of use beyond normal wear and tear may not be eligible for a refund.
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item separately.
3. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately through our Contact Us page (https://gripstars.com/pages/contact). We will work with you to resolve the issue promptly by providing a replacement or arranging for a refund, as appropriate.
4. Contact Information If you have any further questions or require assistance regarding our return and refund policy, please don't hesitate to contact our customer support team. Please reach out to us via the Contact Us page (our contact-page here: https://gripstars.com/pages/contact) on the website.
Please note that this return and refund policy applies to online purchases made through Gripstars.com.